This Refund and Cancellation Policy explains how cancellations, billing changes, trial periods, and refund requests may be handled for Mihro.

Mihro is a residential operations platform offered primarily to residential complexes, property managers, building administrations, and management companies.

Residents generally do not pay Mihro directly unless a separate written arrangement applies.

Mihro subscriptions, implementation services, custom integrations, onboarding, training, or support services may be provided to business customers under a separate agreement, order form, invoice, subscription plan, or written arrangement.

If a separate agreement applies, that agreement controls the payment, cancellation, refund, and billing terms.

Mihro may offer different plans, such as demo, standard, enterprise, or custom plans.

Plan availability, included modules, limits, pricing, billing cycle, and payment terms may depend on the customer agreement.

Some modules, such as gate access, intercom access, camera center, hardware integrations, custom onboarding, or advanced reports, may require enterprise or custom configuration.

Mihro may be billed based on:

- monthly subscription fee; - annual subscription fee; - number of billable apartments; - number of active units; - enabled modules; - implementation or setup services; - custom integrations; - support or maintenance services; - other commercial terms agreed in writing.

If billing is based on billable apartments, the customer is responsible for maintaining accurate occupancy, apartment, resident, and billing-related information inside the platform.

Mihro may offer demo access, pilot access, or trial periods.

Trial or demo access may be limited in duration, modules, number of residents, number of apartments, or functionality.

Mihro may end, extend, convert, or restrict demo access at its discretion unless otherwise agreed in writing.

Customers may request cancellation according to their subscription agreement, invoice terms, or written arrangement.

Cancellation requests should be sent to:

[Billing Contact Email]

A cancellation request should include:

- customer or organization name; - complex name; - billing email; - requested cancellation date; - reason for cancellation if the customer chooses to provide it.

Cancellation may take effect at the end of the current billing period unless otherwise agreed.

Mihro may continue to provide access until the end of the paid billing period.

After cancellation, some functionality may be disabled, limited, or suspended.

Unless required by law or agreed in writing, fees already paid are generally non-refundable.

Refund requests may be reviewed case by case.

Mihro may consider a refund in limited situations, such as:

- duplicate payment; - billing error; - service not activated after payment; - cancellation during an agreed refundable trial period; - other circumstances approved in writing.

Mihro does not guarantee refunds for:

- unused time in a billing period; - customer decision to stop using the service; - lack of use by residents or staff; - misconfiguration by customer administrators; - third-party hardware incompatibility; - internet or third-party provider outages; - customer failure to import or maintain accurate data; - features disabled by the customer.

Implementation, onboarding, training, custom integration, data import, hardware integration support, or consulting fees may be non-refundable once work has started, unless otherwise agreed in writing.

Custom work may be subject to separate payment terms.

Mihro may integrate with third-party systems such as gates, intercoms, cameras, access control systems, email providers, hosting providers, or other services.

Mihro is not responsible for refunds, failures, or billing issues related to third-party hardware or services unless expressly agreed in writing.

Mihro may suspend or terminate access if a customer or user violates the Terms of Service, Acceptable Use Policy, security requirements, payment obligations, or applicable law.

Suspension or termination for violation does not automatically entitle the customer to a refund.

After cancellation or termination, customer access may be limited or disabled.

Mihro may retain certain data for a period of time for legal, billing, audit, security, backup, or operational reasons.

Customers may request export of available data before cancellation where technically supported and legally permitted.

Mihro may update this Refund and Cancellation Policy from time to time.

When changes are made, the “Last updated” date will be revised.

For billing, cancellation, or refund questions, contact:

[Billing Contact Email]